Dear readers, I had stopped posting this type of letters to avoid being on the side of any network provider, although they are all the same bad networks, but when I read saw this one, I decided to post it, because I have also had my own share of MTN network wahala. The letter here says it all, the regulatory body needs to wake up to to these problems facing Nigerians as regards quality of service.
Dear
MTN, 
It
is with utmost displeasure that I write you this letter from my inner most mind;
in fact I just woke up this morning with sadness because am sick and tired of
your hanky panky network issues.
You
go about parading yourself as the biggest with the widest coverage in Nigeria
where as beside my house you have your mast erected and hardly can I make or
receive calls clearly as one who is close to the base station.
I
wonder why you were even given the licence to operate on this soil, perhaps the
government was looking for investors in the telecom industry so our Giant NITEL
could be frustrated as it is now. I remember back in the days when even in the
smallest village we could use NITEL lines clearly without so much interference
not to talk of now that there is so much
improvement in the industry.
I
wouldn’t blame you! I would blame the government who have failed to check on
their regulators (NCC) hom are saddled with the responsibility of ensuring that
citizens who pay for service enjoy the best of quality of service. Come to think of it why do you keep running promos
when the service is even worst; is it to make money from me ehn? I thought the Nigerian Communications
Commission stopped you and your fellow mates of not running promos until quality
of service is assured, you have resumed again with bad services abi!
You will
agree with me that if you were to try this rubbish in South Africa where you
emanated from, you will be jailed for defrauding law abiding citizens of their
hard earn money, yes its FRAUD! For the past two weeks I recharged my phone but
unable to neither make calls nor even check my account balance, this is one of
the many problems I have been battling with this your network.
The
worst is even this your unsolicited text messages that keeps my phone beeping
every minute of the day as if I am one
your customer care agent. Messages like
“download MTN PLAY, TEXT HNW to 4900 @N30/wk, win movie tickets and all sorts”
for crying out loud I didn’t ask for it and i don’t want, please go and put all
your adverts on billboards, TV or even Radio.
As
for your BBM service, that would be a special letter for another day. I know if
I had sent this letter to you call centre, the message would not have been well
conveyed, so I decided to post it through the more effective post (FACEBOOK), I
hope is well delivered and digested. ENOUGH IS ENOUGH BE WARNED!
Yours
Sincerely
Esteem
MTN User
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